Returns & Exchanges
At Hestra, we stand by the craftsmanship of our gloves and offer a 30-day return policy for any products in their original, unused condition with tags attached. We want to ensure your hands stay warm and comfortable, so we provide a streamlined process for both returns and size exchanges.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the unworn gloves in their original packaging, ensuring all labels and hangtags remain intact to qualify for a full refund.
Ship Your Items
Print the prepaid shipping label provided by our portal and drop off the package at any authorized carrier location.
Receive Refund or Exchange
Once our quality control team inspects your return, we will process your refund to the original payment method or ship your new pair within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing